Soft Facilities Management
Cleaning
We recruit cleaning teams that keep your facilities spotless, meeting the highest hygiene standards. Whether it’s routine office cleaning, deep cleaning, or specialist cleaning services, we ensure that your environment remains safe and presentable.
Linen & Laundry
In industries like healthcare, hospitality, and leisure, linen and laundry services are vital. We supply skilled personnel to manage linen needs efficiently, ensuring that fresh and clean linens are always available.
Waste Management
From routine waste collection to eco-friendly waste disposal methods, our professionals help you manage and minimise waste across all sectors. We connect you with teams that prioritise sustainability while ensuring compliance with waste regulations.
Security
We supply highly trained security personnel for a range of facilities. Whether you need on-site guards, access control management, or security consultants, we ensure the safety of your premises and its occupants.
Grounds Maintenance
We provide specialists in groundskeeping and landscaping, keeping your outdoor areas well-maintained. Our grounds maintenance teams handle everything from routine lawn care to intricate landscaping for commercial properties.
Reception Services
First impressions count. We recruit professional receptionists who provide a welcoming and efficient front-of-house service, managing visitor access and internal communication seamlessly.
And More…
From portering services and pest control to catering and winter maintenance, we cover every aspect of soft facilities management. If your facility has unique requirements, we’ll tailor recruitment solutions to meet your needs.
Soft FM Recruitment: FAQ
What is Soft FM?
Soft FM covers the people-facing services that make a workplace pleasant, safe and functional day to day: cleaning, security, catering, reception, grounds maintenance, waste management and pest control. It isn't usually governed by the same statutory deadlines as Hard FM, but it's far from optional, it shapes how a building actually feels to work in.
What Jobs Count as Soft FM Roles?
Common roles include Soft Services Manager, Workplace Experience Manager, Cleaning Services Manager, Security Manager and Front of House Manager, alongside the operational teams they lead across cleaning, catering, portering and reception.
What Does a Soft Services Manager Earn in the UK?
Soft Services Manager salaries typically sit in the mid-£30,000s to low-£40,000s, with senior soft FM leaders managing larger teams and multi-site budgets reaching £50,000 to £60,000. Pay scales with team size, budget responsibility and sector, a Soft Services Manager running catering, cleaning and security across a large corporate estate earns well above one managing a single site. Full breakdown in our UK FM Salary Guide 2026.
Why has Soft FM Become More Important Since Covid?
Employees are far more attentive to hygiene, air quality and visible cleanliness standards than they were before the pandemic. That's pushed soft FM from a background cost line to something employers actively use to support recruitment and retention, a clean, well-run workplace is now a competitive factor in attracting and keeping staff, not just a facilities line item.
Can Soft FM Staff Move into Management or Across into Hard FM?
Yes. The FM industry is highly meritocratic, and many leaders progress from front-line operational roles - such as a cleaning supervisor or security lead stepping up into contract management. While moving into technical engineering requires specific trade qualifications, Soft FM professionals frequently cross over into wider Total FM leadership, managing both hard and soft service budgets. IWFM's Level 3 to Level 5 qualifications are the most portable and respected route for anyone building a case for this kind of cross-discipline promotion.
What's the Difference Between Soft FM and General Facilities Support Staff?
Soft FM roles sit within a managed service structure, reporting lines, KPIs, contract specifications, rather than being informal support functions. A contracted cleaning team working to an agreed specification and audit schedule is Soft FM. Ad hoc, unmanaged cover isn't, and that distinction matters when clients are comparing providers or agencies.
Do You Recruit Both Permanent and Temporary Soft FM Staff?
Yes. A24 Group FM Services structures its offering around Perm Placements and Contract Positions, alongside International Recruitment, so cover isn't limited to one engagement type. Soft FM demand; cleaning, catering, portering, security, and often needs that flexibility more than Hard FM does, given how seasonal or contract-driven the work can be. Tell us whether you're resourcing an ongoing team or covering a short-term gap and we'll match the engagement type to it.
How Do You Vet Soft FM Candidates for Client-facing Roles?
Every candidate goes through right-to-work verification, written reference checks and, where the role calls for it, and enhanced DBS check - all compliance is verified by an independent Quality Control team. All client-facing staff aren't just cleared once and forgotten – their compliance stays current for the length of the placement. Ask us for a candidate's compliance summary before the day and we'll provide it.